We process your order in 1-2 days after receiving it.

A) If the product is in stock, we will book a courier for the same or the next day.

B) If the product is pre-order, we will send the order for our manufacturer, who will produce the item approximately in 2-3 weeks.

Once the item has been picked up from our warehouse by the carrier, the shipping time will depend on your delivery address:

• Orders within the European Union normally take 1-3 business days to arrive after being shipped.
• Orders outside the European Union normally take 3 to 5 business days to arrive after being shipped, although customs procedures, depending on the country, may extend this timeframe.

If you have purchased BOTH item in-stock and item in pre-order, we will ship them together based on the pre-order delivery time (3-4 weeks). If you wish to receive the item in stock right away, please contact us.

All products are made in Finland and shipped from Turku or Helsinki, Finland.

Samooja Outdoors is currently an online shopping platform, however we will sometimes arrange pop-ups in different cities in Finland.

Our company is based in Helsinki, Finland and all of our inventory is stored in Turku, Finland.

We ship worldwide, so you may enjoy Samooja Outdoors from almost all over the world. We currently do not ship to Russia or Israel.

Note however, that we only charge you for the product price and delivery. If you are making your purchase from a non-EU country, you will be responsible for any possible import charges, such as import duties, customs and taxes.

At the moment, we do not offer free shipping, but you have a possibility to return for free. Seasonal shipping offers may occur.

As a general rule, remember that:

• For EU shipments, no customs costs are due at delivery.
• For UK shipments, no customs costs are due unless the order is above £135 (〜156€) Read more from DHL
• For USA shipments, no customs costs are due unless the order is above $800 (〜730€) Read more from DHL
• For Japan shipments, no customs costs are due unless the order is above 10000 JPY (〜63€). Read more from DHL
• You can estimate your customs & duties here: Customs Duty Calculator

Samooja Oy will not be made responsible for the payment of these costs and rejecting to pay the amount at delivery will occur in a €90 penalty fee that will be subtracted from any refunds.

Customs duties are determined by your local customs authority, so we have no control over these and cannot predict how much they may cost. Customs policies vary widely from country to country, so you may wish to contact your local customs office for further information.

To proceed to the payment, please reach out to your local courier or, if available on the courier platform, proceed to online payment.

After placing your purchase, you will receive the order confirmation email for your order.

A) If the product is in stock, you can expect to receive the package in 3-5 days after purchasing.

B) If the product is pre-ordered, you can expect to receive it in 3-4 weeks. We will send you an update when the package is on it's way to you.

Either way, as soon as the parcel leaves our warehouse, we will send you a shipping confirmation. This email will contain your tracking information so you can check the exact status of the shipment at any time.

However, if the estimated shipping date has passed and you haven't received a confirmation email or tracking information, please contact us and we will give you a new estimated date.

If you cannot locate your package and the tracking link says it's been delivered, please check these steps:

• Ask your household members (and neighbors if possible)
• Check around your property as it is possible that the parcel was left there.
• Reach out to your local courier to confirm the delivery status.

If after all these checks you still cannot locate your package, please contact us as soon as possible. We will then start an official investigation with the courier.

We appreciate your patience as it could take a few weeks to get fully solved and we will keep you updated of how we will proceed.

Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order.

Please contact us to provide the new and complete delivery address.

A) If the delivery hasn't been shipped yet, we can update the address.

B) If the order is already shipped, you can reach out to your local courier to provide the new address. However we can't promise on behalf of the courier that this will be possible.